Abnormal situation management is about how robust is the organization. To what extent it can continue working before it shutdowns, is there a graceful degradation before the final collapse, etc. Organizations need to have a good mechanism and process to detect the deviations from the normal having automatic control. Having simulations and predictive models in place to help identify and give an early warning of the possible forthcoming abnormal situation is extremely important.
The best in class organizations have the abnormal situation so well controlled that there is almost zero impact on the overall system. The cost and complexity of building such systems are high. However, the cost of building early detecting and possible self healing systems is worth that one critical moment of disaster.
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